Refund policy

Digital Products & Services

All products and services offered on our website are digital, virtual, or non-physical. Because of the nature of these products, all sales are final once the order has been processed and access has been granted.

No Returns

We do not accept returns. Digital products cannot be returned, exchanged, or sent back once delivered or accessed.

No Exchanges

Exchanges are not available, as no physical items are shipped. If you need a different product or service, a new purchase will be required.

Refund Policy

Refunds are not provided for digital products or services, including but not limited to:

  • Downloaded content

  • Accessed digital files

  • Online services or subscriptions

  • Sale or promotional items

  • Gift cards or digital credits

Please ensure you review all product details carefully before completing your purchase.

Damages or Access Issues

If you experience any of the following issues:

  • Inability to access your digital product

  • Corrupted or incorrect file

  • Wrong product delivered digitally

Please contact us within 7 days of purchase, and we will work with you to resolve the issue by providing correct access or replacement files where applicable. This does not guarantee a refund.

Incorrect Information

Customers are responsible for providing correct email addresses and order details at checkout. We are not responsible for delivery issues caused by incorrect customer information.

European Union Customers

Due to the nature of digital products, the 14-day cooling-off period under EU consumer law does not apply once the digital content has been accessed or downloaded, in accordance with EU regulations.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us at:
Email: susan@bbnpublishinghouse.com